RETURN & REFUND POLICY

Last Updated: August 2026

We want you to be happy with your purchase from Equitanicals. Most products are covered by our 30-day customer satisfaction guarantee, subject to the terms below.

RETURNS & 30-DAY SATISFACTION GUARANTEE

If you are not satisfied with a product purchased from Equitanicals, please contact us within 30 days of delivery.

For unopened products, the item should be returned in its original condition and packaging.

For products covered by our 30-day customer satisfaction guarantee, you may return the unused portion of the productwithin the 30-day period for a refund.

Please contact us before returning any product so that we can provide the appropriate return instructions and return address. Because Equitanicals products may be fulfilled from different locations, the correct return destination may vary.

Do not return a product to the address shown on the original shipping package unless we specifically instruct you to do so.

Proof of purchase or your Equitanicals order number may be required to process a return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully select our products and want them to arrive in good condition. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number, a description of the problem, and photographs of the product and packaging when appropriate. This helps us resolve shipping damage or fulfillment errors as quickly as possible.

If the problem resulted from an error by Equitanicals or one of our fulfillment partners, we will work with you to make it right and will cover applicable return shipping costs when a return is required.

REFUNDS

Once your return has been received and reviewed, we will notify you of the status of your refund.

Approved refunds will be issued to the original method of payment. After a refund is processed by Equitanicals, your bank or credit card company may require additional time for the credit to appear on your account.

Original shipping charges are generally non-refundable unless the return is due to an error by Equitanicals or one of our fulfillment partners, or the product arrived damaged or defective.

Unless a return is due to our error, the customer is responsible for return shipping costs.

LATE OR MISSING REFUNDS

If you have received confirmation from us that a refund was issued but do not yet see the credit, please allow time for your financial institution to process it.

If sufficient time has passed and the refund still does not appear, please contact your bank or credit card company. You may also contact us and we will be happy to confirm the status of the refund from our end.

SALE & FINAL-SALE ITEMS

Items specifically identified as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Unless otherwise stated at the time of purchase, a promotional or discounted price alone does not necessarily make an item final sale.

EXCHANGES

We generally replace products when they arrive damaged, defective, or incorrect.

If you need a replacement, please contact us before returning the product so we can provide instructions and determine the appropriate return location.

RETURN SHIPPING

Please contact Equitanicals before mailing any return. We will provide return instructions and the correct return address for your product.

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product or another error by Equitanicals or one of our fulfillment partners.

For higher-value returns, we recommend using a trackable shipping method. Equitanicals cannot issue a refund for a return that we do not receive.

QUESTIONS & RETURN REQUESTS

To request a return or ask a question about a refund, please contact:

Equitanicals, LLC
Email: Steph@equitanicals.com
Phone: 703-888-9175

Please include your order number and the product involved so we can assist you as quickly as possible.